Today in LatestSets, I am come up with a strange and serious issue which you face while trying to attach a document to an email or trying to attach an image to WhatsApp or any other social media networks. Today let us discuss how to fix Unfortunately documents has stopped working issue in Android devices which prevent you from attaching a document or image to an email or WhatsApp Messenger. Unfortunately Documents Has Stopped Working in Android Phone is a rare but a complicated issue as it can not be fixed quickly as we fixed browser has stopped working, or calculator has stopped working issue on Android Devices.
Readers of LatestSests have reported this issue in devices such as Nexus 9, LG Smartphone, Mot X, Oppo F5, etc.
Most of these smartphone users reported the Unfortunately Documents Has Stopped Working issue to LatesSets after installing or updating an app from Google Play Store. Most of them came to know about this issue when they tried to attach an image to Social Media Apps like Facebook, WhatsApp, etc. They have also faced Unfortunately Documents Has Stopped Working problem while attaching a document to an email.
So how can we fix the issue? Follow the step by step guide to fix Unfortunately Documents Has Stopped Working in Android Devices.
Follow the detailed guide to get rid of documents has stopped issue on Android Devices.
At the moment you start to face this issue, at first, just restart the device and check whether it is fixed or not. Using smartphone continuously without restarting for weeks can lead to smartphone hanging problem and this results crashing of apps.
A simple restart can fix most of the problems on Android Devices. So I recommend you to do a simple reboot at least once a week. It helps to stop unnecessary apps which are running on the background and thus decrease battery drain.
Sit and relax! Think… When did you start to face this issue? Is it after installing or updating a particular app? It is essential to think about this because our readers reported to LatestSets that they have started to face Unfortunately Documents Has Stopped Working after updating or installing a particular app.
Uninstall the immediately if you start to face the problem after installing or updating an app.
Related Post: Why You Should Uninstall Facebook App?
Not sure about newly installed or updated app? No worry! Just start the phone in safe mode. But how to start Smartphone in Safe mode?
Rebooting the phone in safe mode help you to identify whether the issue is caused by a preinstalled app or due to a third party app. Follow the steps to do a reboot in safe mode.
- Power off the smartphone.
- Now switch on the smartphone by pressing power button and volume up and down button simultaneously.
- After the device gets booted, you can see a ” Safe Mode” button.
- Now try to attach an image to the email.
If you can successfully attach an image or document to an email, if you can successfully attach the document, then possibly the issue is caused by a recently updated or installed app.
In this case, you must uninstall that suspected app immediately without any delay.
Now try to fix Unfortunately Documents Has Stopped Working issue by clearing the smartphone cache. On my Oppo F5 device, I fixed this issue by clearing the cache of the smartphone at the settings. Here is the step that I did to clear cache from the smartphone.
- Go to Settings.
- Find Additional Settings.
- Search and find “Memory” and tap on it.
- A new window opens up and tap on “File Clean Up.”
Refer the images for more clarification on this. The screenshots are taken while fixing Unfortunately Documents Has Stopped Working problem on Oppo F5.
You should go for a Factory reset only if all the steps mentioned above fail to fix Unfortunately Documents Has Stopped Working problem on Android.
You have to get a data back up before you go for a Factory Reset as it will delete all your data and settings on the smartphone. Get a data back up and do a Factory reset.
I think this step by step guide on how to fix Unfortunately Documents Has Stopped Working was useful for you. In case you need any further assistance on this, please feel free to comment below, or you can contact LatestSets at Contact Us Section.